Tenant Guide

We understanding there is a lot of industry jargon, so we hope the below will help explain some of the key concepts and definitions of the rental process.



A holding deposit of £500.00 in order to reserve the property and remove it from our availability list. The holding deposit will be deducted from the first months rent due. Should you withdraw from the proposed letting, through no fault of the landlord or the agent, all of/ a proportion of the holding deposit will be retained in order to cover any reasonable costs which will be outlined at the time.

None of the Holding Deposit will be retained should the Tenant's withdrawal be due to a breach of the proposed letting agreement by the landlord or managing agent/ if the referencing stage is not successful. 

The holding deposit shows good faith on the part of a prospective tenant enabling the landlord to take further action in the confident knowledge that the applicant is serious and fully committed to the property.

The Agent will carry out the following once a holding deposit is taken:

  • Cancel any advertising for the letting
  • Tell other applicants that the tenancy has been taken subject to satisfactory references
  • Prepare a letting agreement
  • Take up references
  • Carry out credit checks



As soon as a suitable property has been found, we will require a completion of referencing application forms. We utilise the services of a third-party credit referencing agency. An example of the documentation we may require to carry out referencing:

  • Confirmation of employment, salary confirmation(payslips & bank statements)
  • Personal & Photographic identification (passport or driving licence).
  • Previous Landlord references.
  • Students (Guarantor or proof or funding).
  • Self-Employed (Accountants references, trading details etc)



As per the Tenant Fees Act 2019, we do not charge tenants any administration or referencing charges.

It is imperative that you disclose all relevant facts that may adversely affect your reference outcome, prior to entering into the above, it may save you time further down the line.



Both the landlord and tenant/s will be required to sign a tenancy agreement prior to the tenancy commencing, the agreement outlines both tenant and landlord obligations.

Generally, most tenancies run for a period of either six or twelve months, we will contact you at the end of the tenancy to see whether you wish to renew your agreement for a further period and will liaise with the landlord to organise the documentation. 

By legal requirement we will issue you with a sample template agreement which we ask you read very carefully, should any questions arise regarding this legal document we advise you to seek independent legal advice.



Once a moving date has been agreed and references have all been approved by the landlord, the tenancy agreement will need to be signed by all parties and the initial monies in full will become due less any holding deposit previously paid:

This is made up of the following:

  • Deposit normally equal to five weeks rent and will be protected with a Goverment Approved scheme(TDS Custodial Scheme).
  • The first months rent in advance

The above funds need to be cleared before the tenancy is able to commence.



Rental payments will be made to us when we are providing a Rent Collection or Full Management service to the landlord. We do get instructed to provide these services for most of our landlord’s properties. If this is the case, we will inform you prior to your tenancy commencing. If we are not providing this service, you will be in direct contact with the landlord regarding rental payment and queries regarding the property. 



To terminate your tenancy subject to term, you will normally be required to give us at least one/two month's notice in writing of your intention to leave, unless otherwise specified in your specific tenancy agreement.



The responsibility for your belongings are down to you, you must ensure you have adequate contents insurance, the landlord accepts no responsibility and cannot be held responsible for any loss or damage to tenants possessions.



A well-prepared inventory and check-in report protects landlords and tenants alike, providing an accurate description of the condition and contents of a property at the start of a tenancy.

The condition of the property and its contents at the end of the tenancy is then compared back to this report in the form of a check-out report. The inventory clerk will also provide an opinion on whether any damage that has arisen during the tenancy is attributable to the tenants, to ‘fair wear and tear’ or to the landlord as required maintenance.

Normally an inventory of the property condition, furniture and fittings and effects will be prepared by the landlord, agent, or an independent inventory clerk prior to the tenancy commencing. The inventory is checked and agreed between the tenant and the landlord at tenancy commencement.



When your tenancy ends, an inspection of the property will be carried out, either by the landlord, agent or an independent inventory clerk. Once satisfied the deposit money will be returned to you promptly.



The responsibility for the property lies with the tenant during the period of tenancy. The tenant should always ensure that the property is fully secured and that during the winter months steps are taken to prevent freezing of the water and heating system. If we are managing the property then any faults with appliances or problems within the property will need to be reported to us and we will deal with the problem as quickly and efficiently as possible. Failure to report an ongoing problem may turn the onus onto you.



If we are instructed as managing agents for your property, we will carry out inspections every three months to assess the condition of the property and that you are comfortable in your home. We will always arrange this with you at a mutually convenient time.



It is the tenant’s responsibility to inform the utility companies of their occupation of the property at the commencement of the tenancy and to pay council tax(unless advised otherwise) to the local authority. Students, who may be exempt from the payment of council tax, are responsible for informing the Local Authority of this.

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